Intuition Un Ltd are completely dedicated to helping you have a better pregnancy and birth experience. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Intuition Un Ltd
Unit 2, Riverside Business Park Dogflud Way Farnham Surrey GU9 7SS United Kingdom
Phone: +44 (0) 1252 716859
Fax: 44 (0) 1252 726453
Email: orders [at] natalhypnotherapy [dot] co [dot] uk
VAT Registration Number 838 0839 02
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that to order you have to accept our terms and conditions. Customers who purchase accept that:- “The information, techniques and exercises provided within the Natal Hypnotherapy CDs sold through this website are for educational purposes only. Do not use the CDs or practice the techniques or exercises contained within these CDs whilst driving or operating machinery, or if you suffer any severe psychiatric condition. The information provided is not a substitute for proper medical advice. If in doubt, please consult your doctor or licensed medical practitioner”
Please understand that by the nature of downloads, we cannot offer refunds. If you have any difficulties, we will work with you to help you get your download. Please note that we require you full contact delivery address for taxation reporting as required in the EU. Downloads are considered a service, that is 'provided in full' once the item has been downloaded, and therefore concludes the provision of the service. We will also endeavour to be able to send the downloads ordered, to you again on request, with proof of purchase, for a maximum limit of 3 times, to the email address on the order, for up to a year from the date of the original order. Should you need more time then you may need to repurchase them or pay for the resending service. You should ensure you have safely stored them on a computer/device and have a backup. The files are then in your possession and you are licenced to use them for your own personal use. You are prohibited from sharing files or copying them to others.
Cancellation Policy - Natal Hypnotherapy Training
Natal Hypnotherapy training sessions, e.g. workshops, courses, classes, study days etc are provided as a service. Provision of the service is considered to have started when we send you course and venue information and forms and pre course questionnaires. If you book on a course and subsequently wish to cancel, refunds will only be given on the following basis and the following charges will be applicable.
Refund of training fees
This table shows the number of calendar days notice given and the % refund applicable
% refund of course fee
42 or more
32 to 41
22 to 31
<21 days or 'no show'
In the event of exceptional circumstances, which include death or birth of baby 50% of the course fee paid may be refunded. Evidence of these circumstances may be asked for and any refund is at our sole discretion.
If a course participant wishes to transfer to an alternative course a charge of £15 will be made. If an alternative date cannot be found then the cancellation policy will apply.
Shipping And Handling
All CDs and products are sent out using Royal Mail first class or by courier depending on your request. Please Phone: +44 (0) 1252 716859 if you require alternative shipping arrangements
All orders are packed in opaque Jiffy bags or courier bags and the contents cannot be seen or identified. In addition there is no branding visable on the packaging.
UK postal deliveries
We will normally dispatch all orders received up to 3pm on business day on that same day, Royal Mail 1st Class and typically 94% of customers get them next working day in line with Royal Mail deliveries.
These go by airmail and take between 5 -10 working days for Europe and 10--15 for anywhere else in the world. Please contact us if you require special delivery. We are here to help!
Please note that when ordering by Courier, for orders before 12pm, it goes out that day for delivery NEXT BUSINESS DAY i.e if you order Monday you get it Tuesday, but please note if you order on a Friday, the next business day is Monday and not Saturday! The service is a signed for service and you need to ensure that you are in on the day of the delivery. If you are not present the Courier will card you and then you either need to re-arrange delivery or pick it up from the depot. If you fail to collect it or you are absent when the courier calls again, a redelivery charge may apply.
As we hold stock of everything we sell is it is very unlikely that you will find a product is unavailable. In the event of this we will contact you to agree what we can do.
All UK and EU orders are subject to the UK governments 20.0% Value Added Tax (VAT) for non VAT registered individuals or businesses. Orders from the rest of the world and the Channel Islands are zero rated for VAT so you are not charged UK VAT.
Credit Card Security
We use Sage Pay, separate secure payment provider which takes your credit card details and processes them for the amount on your order. We do not store your card details on our systems. The Natal Hypnotherapy website only takes your invoice and delivery address details. When the order is placed at our website, your name and invoice address details are passed to Sage Pay for payment processing. You enter your credit card numbers into Sage Pay secure site which are encrypted using 128 bit encryption. We only get a payment confirmation back from Sage Pay to say your payment has gone through, we do not get any card details back.
If you want to order and you have a problem, you can call us on +44 (0) 1252 716859 and we can take your order over the phone. You can also pay by Cheque or by BACS by phone or email.
We offer a full money back guarantee if you feel that you have not benefitted from using the CDs. This guarantee and this contract is valid up to and including the date of the birth of your baby.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1252 716859 (International +44 +44 (0) 1252 716859) or fax us on 44 (0) 1252 726453 or write to us at Unit 2, Riverside Business Park Dogflud Way Farnham Surrey GU9 7SS United Kingdom
Our privacy commitment
The Data Protection Officer, Intuition UN Ltd, Unit 2 Riverside Business Park, Farnham, Surrey, GU9 7SS
We only collect, store and use your data for very specific purposes and only when you have interacted with us via our website or where we otherwise obtain or collect your personal information with your consent. You may contact Intuition UN ltd at firstname.lastname@example.org at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
How we collect information from you
We collect personal information about you when you:-
" Order our goods and services
" Create and account on our website
" Contact us directly by email, phone, in writing or via social media,
" Sign up for our top tips emails,
" Sign up for a webinar
" Attend any of our events
" Request resources or marketing material
" Enter a competition
" Provide us with feedback
Types of personal information we may collect
We collect this information, so we can recognise you as a registered customer process your order correctly, and ensure that you are happy with the service you receive.
1. Identify and contact data:-
" Your full name
" Your mailing address
" Your invoice address
" Your phone numbers
" Your email
" Your due date (we use this to send you pregnancy specific advice, tips and ideas that are appropriate to your stage of gestation)
2. Transaction data:-
" Details about payments between us and other details of purchases made by you.
" We keep a record of any purchases you make on our sites for tax and accounting purposes.
3. Technical data
" Information about how you use our site (which pages you have used, how long for and what you clicked on)
" Your IP address (information about your where your computer is located - we need this for tax calculations)
And for understanding usage patterns
" Browser type and location
" Browser plug-in types and versions,
" Time zone setting and location,
" Operating system and platform
" Other technology on the devices you use to access this site.
4. Profile Data
" Your username and password (this is hashed so it is not visible on our systems)
" Purchases or orders,
" Your preferences,
" Survey responses
5. Marketing and Communications Data
" Your preferences in receiving marketing communications from us
" Your communication preferences.
We do not store any credit card details.
How we use your personal data
We only use your personal data when it is legally permitted or when you have given us explicit consent. This would be to:-
" Fulfil any contract or orders between us
" Where we need to comply with legal or regulatory obligations
" Sending you emails with top tips, support, information and offers relevant to the products you purchased from us - these will only be sent to you if you have opted in and given your consent
We do not disclose your information to any third parties other than when order details are processed as part of the order fulfilment e.g couriers, to our secure payment services provider (the bank).
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
" Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
" If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing
How to unsubscribe
" If you no longer wish to receive any further email messages, post or other communications from us you are able to unsubscribe at any time by clicking the unsubscribe button on all emails or by writing to email@example.com.
" If you unsubscribe to our marketing emails and communications, we will continue to hold your personal data that was provided to us as a result of a transaction relating to products and services purchase from us for financial and tax accounting purposes.
How long we store your personal information
" legal, accounting, or reporting requirements.
We will keep your personal data only for as long as it is necessary to satisfy any legal, accounting, or reporting requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes, and for sales of digital products, its 10 years.
" Marketing purposes
We will keep your data with our email provider (mailchimp) for a period of 3 years. This has been deemed a suitable time for women / couples going through a first and possible subsequent pregnancy. You can of course unsubscribe from this at any point
In some circumstances such as for feedback, research or statistical purposes, we may anonymise your personal data (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
How we secure your personal information
To safeguard and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, we have put in place appropriate security measures. In addition, we limit access to your personal data only to those employees, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your rights in relation to your personal information
Under GDPR you have the following rights
" The right to be informed
" The right of access
" The right to rectification
" The right to erasure
" The right to restrict processing
" The right to data portability
" The right to object
" Rights in relation to automated decision making and profiling.
You can read more about these rights at:
Should you wish to exercise any of these rights we will provide the information within a month in a way that is:
" easily accessible; and
" uses clear and plain language.
You can contact us directly at firstname.lastname@example.org if you wish to exercise any of the rights set out above. All requests for personal data will be recorded. In some circumstances we may ask for ID before providing the personal data.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first at email@example.com if you do have a complaint so that we can try to resolve it with you.
Changes to your information
If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by contacting us.
Cookies are used on the Natal Hypnotherapy shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
They are also used after you have logged on as part of that process. You can turn on cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to ALLOW COOKIES.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Category Party Purpose
Functionality Share This Share This allows customers to share content, products and web pages from our website with other websites and social networking sites. The cookies used by Share This allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website.
Sharing with social networks
If you use the buttons that allow you to share our products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
If you need to return something either email us on orders [at] natalhypnotherapy [dot] co [dot] uk or call on +44 (0) 1252 716859 and we will discuss what the best plan is for you. For CDs just like software, if you have opened the packet, we can't refund you or accept a return, sorry.
Please understand that by the nature of downloads, we cannot offer refunds. If you have any difficulties, we will work with you to help you get your download.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Clearance items may be on or near end of shelf life. You accept this upon purchasing items marked "Reduced to Clear" and Returns for these items are only possible if the product is faulty.
Debit or credit cards
Make your payment online at the time you place your order via our secure online payment services provider SagePay. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency. Please call us if you have any queries. We accept Switch, Visa, Mastercard and Amex.
We accept payment through Paypals secure service.
Bank transfer/Bacs/Internet banking
We can take orders where payment is by bank transfer for Trade Customers, but these need to clear before we ship the goods and orders need to be placed by phone or email.