Intuition Un Ltd are completely dedicated to helping you have a better pregnancy and birth experience. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Intuition Un Ltd
Unit 2, Riverside Business Park Dogflud Way Farnham Surrey GU9 7SS United Kingdom
Phone: +44 (0) 1252 716859
Fax: 44 (0) 1252 726453
Email: orders [at] natalhypnotherapy [dot] co [dot] uk
VAT Registration Number 838 0839 02
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please understand that by the nature of downloads, we cannot offer refunds. If you have any difficulties, we will work with you to help you get your download. Please note that we require you full contact delivery address for taxation reporting as required in the EU. Downloads are considered a service, that is 'provided in full' once the item has been downloaded, and therefore concludes the provision of the service. We will also endeavour to be able to send the downloads ordered, to you again on request, with proof of purchase, for a maximum limit of 3 times, to the email address on the order, for up to a year from the date of the original order. Should you need more time then you may need to repurchase them. You should ensure you have safely stored them on a computer/device and have a backup. The files are then in your possession and you are licenced to use them for your own personal use. You are prohibited from sharing files or copying them to others.
Cancellation Policy - Natal Hypnotherapy Training
Natal Hypnotherapy training sessions, e.g. workshops, courses, classes, study days etc are provided as a service. Provision of the service is considered to have started when we send you course and venue information and forms and pre course questionnaires. If you book on a course and subsequently wish to cancel, refunds will only be given on the following basis and the following charges will be applicable.
Refund of training fees
This table shows the number of calendar days notice given and the % refund applicable
% refund of course fee
42 or more
32 to 41
22 to 31
<21 days or 'no show'
In the event of exceptional circumstances, which include death or birth of baby 50% of the course fee paid may be refunded. Evidence of these circumstances may be asked for and any refund is at our sole discretion.
If a course participant wishes to transfer to an alternative course a charge of £15 will be made. If an alternative date cannot be found then the cancellation policy will apply.
Shipping And Handling
All CDs and products are sent out using Royal Mail first class or by courier depending on your request. Please Phone: +44 (0) 1252 716859 if you require alternative shipping arrangements
All orders are packed in opaque Jiffy bags or courier bags and the contents cannot be seen or identified. In addition there is no branding visable on the packaging.
UK postal deliveries
We will normally dispatch all orders received up to 3pm on business day on that same day, Royal Mail 1st Class and typically 94% of customers get them next working day in line with Royal Mail deliveries.
These go by airmail and take between 5 -10 working days for Europe and 10--15 for anywhere else in the world. Please contact us if you require special delivery. We are here to help!
Please note that when ordering by Courier, for orders before 12pm, it goes out that day for delivery NEXT BUSINESS DAY i.e if you order Monday you get it Tuesday, but please note if you order on a Friday, the next business day is Monday and not Saturday! The service is a signed for service and you need to ensure that you are in on the day of the delivery. If you are not present the Courier will card you and then you either need to re-arrange delivery or pick it up from the depot. If you fail to collect it or you are absent when the courier calls again, a redelivery charge may apply.
As we hold stock of everything we sell is it is very unlikely that you will find a product is unavailable. In the event of this we will contact you to agree what we can do.
All UK and EU orders are subject to the UK governments 20.0% Value Added Tax (VAT) for non VAT registered individuals or businesses. Orders from the rest of the world and the Channel Islands are zero rated for VAT so you are not charged UK VAT.
Credit Card Security
We use Sage Pay, separate secure payment provider which takes your credit card details and processes them for the amount on your order. We do not store your card details on our systems. The Natal Hypnotherapy website only takes your invoice and delivery address details. When the order is placed at our website, your name and invoice address details are passed to Sage Pay for payment processing. You enter your credit card numbers into Sage Pay secure site which are encrypted using 128 bit encryption. We only get a payment confirmation back from Sage Pay to say your payment has gone through, we do not get any card details back.
If you want to order and you have a problem, you can call us on +44 (0) 1252 716859 and we can take your order over the phone. You can also pay by Cheque or by BACS by phone or email.
We offer a full money back guarantee if you feel that you have not benefitted from using the CDs. This guarantee and this contract is valid up to and including the date of the birth of your baby.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1252 716859 (International +44 +44 (0) 1252 716859) or fax us on 44 (0) 1252 726453 or write to us at Unit 2, Riverside Business Park Dogflud Way Farnham Surrey GU9 7SS United Kingdom
Intuition Un Ltd do not disclose buyers' information to any third parties other than when order details are processed as part of the order fulfilment, to our secure payment services provider.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
If you need to return something either email us on orders [at] natalhypnotherapy [dot] co [dot] uk or call on +44 (0) 1252 716859 and we will discuss what the best plan is for you. For CDs just like software, if you have opened the packet, we can't refund you or accept a return, sorry.
Please understand that by the nature of downloads, we cannot offer refunds. If you have any difficulties, we will work with you to help you get your download.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Clearance items may be on or near end of shelf life. You accept this upon purchasing items marked "Reduced to Clear" and Returns for these items are only possible if the product is faulty.
Debit or credit cards
Make your payment online at the time you place your order via our secure online payment services provider SagePay. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency. Please call us if you have any queries. We accept Switch, Visa, Mastercard and Amex.
We accept payment through Paypals secure service.
Bank transfer/Bacs/Internet banking
We can take orders where payment is by bank transfer for Trade Customers, but these need to clear before we ship the goods and orders need to be placed by phone or email.