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Download Instructions

Do you have a iPhone, iPad, Android Phone, or Tablet ?

You cannot download directly to your phone or tablet

We would love for you to be able to do this, but at the moment the technology on phones and tablets does not enable this due to the way the manufacturers have designed them.

The problem is due to the fact that Apple and Google do not make it easy to download files directly from other vendors onto your device. There are some exceptions, like photos or images, but most any other formats, can't be delivered to your device directly. The way around this is to download the file to a computer or mac, then import it into your iTunes library, then sync with your device.

If you would like to download to a phone or tablet please follow the instructions below. If you have problems contact us, we are here to help.

Once you have placed your order and paid you will be sent an email with the links. Please be patient as in some cases it can take a few hours to come through.

Instructions to download direct to an iPhone or iPad

Downloading an mp3?
If you have bought mp3 audio tracks you can't download directly to your iPhone If you have an mp3 follow the instructions to download to a Windows PC or Apple Mac.

Downloading m4a file
If you have purchased an M4a audio file you can following these instructions to download directly to your phone.

Step 1) Download the Dropbox 'app' from iTunes on to your iPhone or iPad
Click to download the Dropbox app from iTunes to your iPhone or iPadClick to download the Dropbox app from iTunes to your iPhone or iPad

Optionally you can also Click to download Dropbox to your pc here

Step 2) 4. Buy the downloads of your choice of our this website. To download
a) you can click on the links at the bottom of the receipt screen similar to this e.g
Image of digital download links at the bottom of receipt screen or
b) you can click on the links at the bottom of the digital download email we send you automatically afterwards.
Image of digital download links at the bottom of automated order received email

NOTE
Some files are quite large, so only do this on with a fast connection. If you get a blank screen leave it 5-10m to allow the screen to update. e.g.
Image of digital download links at the bottom of automated order received email

g. Click on the file and mark as “Favourite” by hitting the star/favourite button. Your file is now marked as a favourite and will be available to you to play “offline”

Step 3
f. The downloaded file appears. Choose the folder you want it in, or create one, and hit “Save”

The file appears in your chosen folder

<a ref="https://developer.mozilla.org/">MDN<img src="mdn-logo-sm.png" alt="Image of digital download links at the bottom of receipt screen"></a>

Instructions to download to a Windows pc

To download to a Windows Computer
1) Click on the link in the email we send you and download the file to your windows downloads folder then
2) Open your Windows media player, iTunes or other media player
3) Import them into your Windows media player library (or alternative)
4) Play the downloaded file

Instructions to download to a Mac

To download to a Mac Computer
1) Click on the link in the email we send you and download the file to your Mac downloads folder then
2) Open your iTunes or alternate media player
3) Import the downloaded files into iTunes
4) Play the downloaded file

Instructions to download to a iPhone/iPad

To download to an iPhone/iPad
1) Click on the link in the email we send you and download the file to your windows or Mac computer downloads folder then
2) Open your Windows or Mac media player, e.g. iTunes or other media player
3) Import them into your Windows or Mac media player library
4) Check you can play the downloaded file
5) Now connect via USB cable your iPhone to your PC/Mac and then synchronise your media library to your iPhone/iPad

Sync instructions - Apple iTunes - This is a link to the Apple website.

Instructions to download to a Android phone or tablet

To download to a Android phone or tablet
1) Click on the link in the email we send you and download the file to your windows downloads folder then
2) Open your Windows media player, iTunes or other media player
3) Import them into your Windows or media player library
4) Check you can play the downloaded file
5) Now connect via USB cable your Android phone to your PC/Mac and then synchronise your media libary to your Android phone.

Instructions to download to a Nexus 7 Tablet

To download to a Nexus 7 tablet
1) Click on the link in the email we send you. This will open, then close an internet browser and you will see the downloading symbol in the system tray (top of screen).
2) Once it has downloaded open 'File Manager' or browse through your folders to 'downloads' and find the MP3 file.
3) It will open with any MP3 player such as 'Google Play Music'.

Instructions for access files on a USB Key

Instructions for access files on a USB Key

Got a USB and want to transfer the files across?

Normally with any USB you
1) plug the USB Key them into a PC/Mac,
2) transfer the files to your hard drive (right click copy/drag and drop),
3) import them into iTunes (see instructions above), Google Play, Windows Media player or similar, 4) plug in your phone/tablet (e.g iPad/iPhone) via USB and
5) sync with your device.

These steps are all fairly standard on your PC/Mac, media player and device. You can refer to your providers instructions on how to do this. If however you get stuck, please contact us if you need some more help.

How to unzip a ZIP file?

How to unzip a ZIP file?

1) Locate the file or folder that you want to zip.
2) Press and hold (or right-click) the file or folder, select (or point to) Send to, and then select Compressed (zipped) folder. A new zipped folder with the same name is created in the same location.

Need more help? Try
https://support.microsoft.com/en-gb/help/14200/windows-compress-uncompress-zip-files or here
http://www.winzip.com/win/en/index.htm

How to download and open an Adobe PDF file on my Samsung/Android

To download an open a pdf file on your Samsung/Android phone, please use the following approach:
1) Go Google Play store and download the Adobe Reader free app.
2) Install it on your phone.
3) Open Adobe reader to check it opens.
4) Click on the link I sent you.
5) It should download the pdf file to your APPS/DOWNLOADS/OTHER DOWNLOADS folder
6) Check the pdf file is there.
7) Then go back to PDF reader click on Documents
8) It should show up now with the pdf's you have downloaded. If you tried multiple times it is likely you will have multiple versions.
9) Open and read your pdf..
If you have queries, problems or suggestions please let me know.

How to clear your cache

Having problems downloading?

Every browser stores pages from sites you visit to speed up browsing if you go back. Your pc, mac or device will pull up the old page which you had previously visited and was stored. So it you previously had problems with the links you may find your device pulls up the old stored page, showing you still have problems. To force the computer or device to refresh the page you need to hit F5 or Control F5 or go into your internet browser settings and delete history of pages visited. Here is a useful link on how to refresh your cache.

When you have done that, please retry the latest links we have sent you and if you still have problems, please let me know.

For a quick guide
Internet Explorer 8 and higher
1. From the Tools or Safety menu, select Delete browsing history. Note: If the menu bar is hidden, press the 'Alt' key to make it visible.
2. Un-tick Preserve Favourites website data, and select 'Temporary Internet files' or 'Temporary Internet files and website files'.
3. Click Delete.

Chrome
1. Click the Chrome menu on the browser toolbar (3 horizontal bars)
2. Select Tools (may be under 'More Tools').
3. Select 'Clear browsing data'.
4. In the dialog box that appears, select the checkboxes for the types of information that you want to remove.
5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6. Click Clear browsing data.

If you are still having problems downloading please do get in touch.

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